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Pre-Conference 2013

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Letter From the president


I just sent myself a text. Seriously, I have resorted to texting myself as a valid means of communication. This particular text is meant to jog my memory during a particular meeting that I have later today and somehow I decided that taking some notes or even sending myself a full email with talking points would be too cumbersome of a task. So, I texted myself. And, if I am being totally honest-- it is not even a full sentence. Add this to the texts that I have sent this week to my sister, best friend, half a dozen student staff members, members of Exec, a campus maintenance mechanic, my daughter's preschool teacher, Aunt Lorraine, and an online voting site for a reality TV show and I am both exhausted and ashamed that I have not found more warm and friendly ways to communicate this week. Lest we also not forget that I carry a device around with me 24/7 that allows me to download apps that will essentially text for me and take care of almost any personal and professional need I have in a given day.

Communication continues to be a hot topic and a sore subject among many of us in WACUHO and on our respective campuses. What are the best ways to connect with others? Have we lost the notion of community in our myriad ways of checking in with one another? What is the point of the membership database and who really uses it anyway? Do we really know how someone is doing or what they may need by reading a tweet or Facebook status update? I know I have been guilty of thinking I have had a meaningful conversation with someone if I send them a private message on instead of posting on their wall. More and more we focus our staff development efforts on how to best use technology to connect with this generation of students-- and more and more I am hearing about promises of greater productivity with less resources.

In truth, the staff is just as tired and stressed today as they were 10 years ago. But it is different kind of fatigue. This fatigue is one where we have forgotten how to release some of the stress and pressure by taking time to really talk (I mean with voices and body language cues) to someone who may be able to give us some perspective. We recently did an "old school" presentation on active listening for our student staff. They were in shock and awe that such a powerful communication tool actually existed. That is, once they got over the fact that we actually expected them to be physically present for the session and to engage with one another. They thought it was brilliant. It was a novel concept. The idea of sitting face to face and really listening to someone was new to them.

So our challenge in a few weeks when we descend upon San Jose is simple. We need to sit face to face... we need to listen.. we need to communicate in ways that do not require a data plan through Verizon or AT&T. And we learn how to reconnect in ways that may or may not involve apps.

Looking forward to seeing and connecting with you all-- but at the moment, I need to go and text my Mom.

All the best,

Staci Buchwald
WACUHO President

Meet the Candidates for the 2013-2014 WACUHO Executive Board

We are EXCITED to introduce your candidates for the WACUHO 2013-2014 Executive Board! The voting will take place at the Annual Business Meeting which will be on Tuesday, April 9th from 3:00 - 5:00pm, location TBD. Take the time to caucus with the rest of your team so you will know who to vote for once you get to the conference!

Click here to view the candidate information.

Please contact me if you have any questions.


Dana Pysz
Nominations Committee Chair

Technology Coordinator Position Now Open!

Do you enjoy working with technology and working in the field of Student Housing? Would you like the opportunity to support WACUHO and be involved in all areas of the organization? If you answered yes, then this is your opportunity to get involved.

Please click here to see the duties of the Technology Coordinator. This is a two year Ex-Officio position on the Executive Board, with the first year serving as the Jr. Tech Coordinator. You will have the opportunity to work with Sunny Reiner (UCSB) who is the incoming Tech Coordinator, who will help you with the position. As a member of the Exec Committee, you will work with Sunny to continue improving WACUHO for our membership.

Please complete the application at by Wednesday, April 3, and submit to

Notes from the Annual Conference Chairs

In less than 30 days we will be welcoming WACUHO delegates to the Fairmont Hotel San Jose for WACE 2.013 Upgraded: Search, Connect, Share. We are totally excited to report we have exceeded our attendance goals for the conference and Exhibits and (thanks to all of you) have booked our section of the hotel entirely. Be prepared to be surprised, dazzled and thrilled by the quality of the program, speakers, activities and accommodations this conference will offer. We are confident you will find the right balance of learning, reconnect, and sharing with colleagues and friends during your time in San Jose.

We encourage you to review our pre-conference tips before you arrive at the conference.

Philippe Cumia and Maggie Malagón
WACE Co-Chairs

Exhibits Updates

The Exhibits Committee is very excited to offer a great Exhibits Hall area for all conference attendees to enjoy on Tuesday, April 9th 9:30am to 1:30pm. We have a phenomenal group of Exhibitors joining us this year—willing and able to share innovations and new ideas with regard to products and services that enhance the on campus housing experience for our residents. Make sure to spend time in the Exhibits area and touch base and or rekindle existing relationships. This year there is a great opportunity to learn from first-time Exhibitors sharing ideas about new programs and services like package delivery kiosks, fee or project-based Facilities Management consulting, innovative new “green” building products, and new practices/innovations in emergency preparedness.

As WACE 2013 approaches the Exhibits Committee also wants to encourage all conference attendees to think about attending the Exhibitors in the Round or EITR. EITR consists of back to back round-table discussions that take place during the two afternoon programming sessions on Monday, April 8, 2013. Historically, in response to participant and exhibitor feedback from previous years, the Exhibits committee partnered with our Exhibitors to host round-table discussion sessions. It provided an intentional opportunity for attendees to engage vendor representatives in dialogue about topics that directly relate to our abilities as housing professionals to enhance the lives of residents who live on campus. The sessions are geared towards general themes that impact us all and are in no way designed as a platform to promote individual companies. Over the past couple years we have had an amazing turnout from our Exhibitor friends and have experienced great conversations.

At WACE 2013 the Exhibits Committee is excited to see the benefits that EITR will bring to all of those that attend. We believe that the two program topics will allow for good discussion among conference attendees and exhibitors alike.

Session 2 (1:15-2:15pm)
Topic I (When triple rooms are the norm)

Is the word "triple" a dirty word on your campus? This roundtable will discuss how campuses and companies have partnered to make a tight space, originally designed for two, functional for three.

Session 3 (2:30-3:30pm)
Topic II (What is the on campus experience? Is technology threatening or helping the res hall experience?)

What is the point of living on campus? Are students getting the bang for their buck? Can we justify the reason for residential programs?

WACE Exhibits Committee

Host Updates

Get Prepared for WACE!

Important Conference Tips

•Make sure you bring BUSINESS CARDS – you will be meeting a lot of new people and you want them to remember you right? This is especially important for grad students and new pros!
•You may go home with a load of new business cards - if you collect someone's business card at the conference, a good practice would be to write on the back of their business card how you came to know that person and/or context. This makes it easier to organize your collection or respond to that person when you get back home.
•Try and meet at least 5 new people during the conference. I know this sounds like a major task, but it is really simple! Just say hi to one new person at each session you attend!
•The theme of WACE is Search. Connect. Share. – make sure you are doing all three every day, and you are sure to have an amazing experience!
•Consider volunteering at the conference – this is a great way to meet new people!
•Don’t forget to stop by the Exhibits Hall – there are tons of opportunities to win FREE stuff and the vendors love talking with you all!
•Remember that California weather in April can be very tricky – make sure and bring an umbrella, a jacket, and any other clothing accessory you might need!

What should I wear at WACE?

Sunday is College Day! So SHARE your college pride by wearing your college gear!

Monday, Tuesday, and Wednesday during the day will be casual/business casual - whatever makes you most comfortable.

Monday night is the Night on the Town event - this is a casual event (see below for more info).

Tuesday night is our Grand Banquet! As stated in the name you might want to wear banquet attire or business attire. This is an outdoor event so make sure and plan accordingly.

What is WACE After Dark?

WACE After Dark provides an intimate opportunity for participants to celebrate and highlight their individual passions by sharing them with the group. Come SHARE your story and CONNECT with others that might have the same passion.

What is Night on the Town?

The Night on the Town is an opportunity for participants to CONNECT with the local scene by venturing out and having dinner on the town with new and/or old friends. The New Pros Committee will round up the New Pros and take them out for a night of food, fun, and making new friends!

WACE Host Committee

Program Updates

WACE 2.013 Upgraded - Search. Connect. Share.
Our conference schedule directly reflects this year’s theme with specific intentions for each day.

Sunday (Search) - Where did you begin your journey in the field? Speakers from our host institutions encourage you to search for your roots in higher education by reflecting on your experience beginning with Sunday’s dinner. Please wear your alma mater’s apparel and represent your undergraduate school spirit to the opening welcome.

Monday (Connect) - You have to know who you are before you can make honest connections with others. Our opening keynote speaker, Linda Croyle, will help us connect with ourselves and the world around us. The rest of Monday will hopefully encourage you to begin connecting with others throughout the conference.

Tuesday (Share) - Best practices, inspiring stories, goals for tomorrow. These are all things we want you to share with each other on our last full day of the conference. There will be plenty of opportunities to interact with new people and old friends.

The conference will culminate at our closing brunch, with the announcement of the Top 5 Programs and the Best of the West. Renowned speaker and Student Affairs colleague Vernon Wall will speak to us and inspire us to return to our institutions with a renewed sense of purpose to create welcoming environments.

For more information about our keynote speakers click here!

Get Connected with WACE!

For WACE 2.013 we will again have a Guidebook (available soon) for attendees to easily view the entire schedule, maps, conference details, and exhibitor information, as well as create your own personal schedule to guide you through the conference. We will update conference details in real time, so you’ll always have updated information. You can download Guidebook for your Android or Apple product (search Guidebook in your app store), or use the mobile site for your Blackberry or other device at Hard copies of the program booklet will also be available at check in.

WACE Programs Committee


Congratulations and thank you to our new and continuing Corporate Partners for 2013! These 25 Corporate Partners are listed on the WACUHO website at: You are encouraged to view their corporate profile and information by clicking on their links.

Most of the Corporate Partners will participate as Exhibitors at WACE 2013, and our Gold and Platinum Partners have contributed additional financial support for specific events at the conference. Our Corporate Partners will have the opportunity to meet the Chief Housing Officers at the CHO/Corporate Partners Breakfast on Tuesday, April 9, 2013 at 7:30am prior to the opening of the Exhibits Hall. They also look forward to meeting all the WACUHO Housing Professionals in the Exhibits Hall and throughout the Conference.

Collegiate Concepts, Inc.
Foliot Furniture Inc.
Micro 101
Southwest Contract
WASH Multifamily Laundry Solutions

ASI Campus Laundry Solutions
RT London
Tandus Flooring
Thurston Manufacturing, LCC

College Storage and Student Services
DCI, Inc.
eRezLife Software, Inc.
National Student Services, Inc.
On Campus Marketing
SALTO Systems
Transformation Furniture

Adirondack Solutions
CR Solutions
Key Tak, Inc
StarRez, Inc.
USA Today

Awards Updates


Get ready for WACE coming up, April 7-10th! Everyone has been putting in a lot of time and effort into WACUHO this past year. Be sure to come and celebrate these wonderful achievements!

Sunday, April 7 Opening Dinner - Regency Ballroom 1 & 2 (6:00-7:30pm):
* Jim 'JB' Brock Spirit Award

Recipient: To Be Announced

The Jim "JB" Brock Spirit of WACUHO Award honors an Association member who characterizes the ideals of partnership, teamwork and imagination, qualities that embody both the Organization and the award’s namesake. Jim "JB" Brock, 40th President of the Association (1996-1997), was truly a legend in his own time, deeply impacting everyone with whom he worked. Known for his infectious laugh and beaming, ever-present smile, JB was a WACUHO mainstay who shaped and guided the Association for three decades in innumerable spotlight and background roles. With an exuberant personality that made everyone feel welcomed and valued, JB enthusiastically mentored generations of new professionals and caringly supported his friends and colleagues. The Jim "JB" Brock Award winner is selected by the Executive Committee to recognize members whose significant contributions to the Association reflect JB’s legacy.

Monday, April 8 Awards/Candidate Lunch – Club Regent (11:15am-1:15pm):
* EDA Institutional and Individual Awards

Recipients: To Be Announced

E&DA Annual Conference Scholarship: The award recipient will be selected based on their commitment to equity & diversity that goes above and beyond the requirements expected of them in their current position. Evaluation will be based on three factors including originality, creativity and quality

* Joan F Mortell (WTI) Award

Recipient: Roger Becker, University of California, Irvine

The recipient was selected based upon personal demonstration of what the applicant will be or has been contributing to WACUHO, incorporating WACUHO into their work environment and/or how attending WTI will help them professionally.

* New Professional Committee Awards

Recipients: Courtney Taylor, California State University, Chico and Jacqueline Toy, University of California, Irvine

EDA Updates

Hello WACUHO Friends,

The Equity and Diversity Awareness Committee is excited to search, connect, and share with you about diversity topics during the WACUHO Annual Conference and Exhibition! We have a great selection of diversity programs that will be presented during the conference, check your schedule for details and follow us @wacuhoeda for live tweeting from our sessions.

In addition to programs, we invite you all to join us for the EDA Dessert Social:

• EDA Dessert Social: We are proud to host our annual dessert social featuring diversity and social justice topics for discussion along with some tasty treats. We hope you can join us for one of these engaging discussions:

1. How to empower student staff to discuss topics of diversity on staff
2. Complexity of Asian American and Pacific Islander multiple identities
3. Women and Leadership
4. Gender Continuum: identifying ways to incorporate LGBT (QQIAAP)

We look forward to seeing you all in San Jose! Interested in engaging WACUHO in diversity and social justice topics? Click here to join EDA next year!

Equity & Diversity Awareness Committee

New Professionals Updates

Hello New Professionals!

If you are attending WACE this year, you don’t want to miss out on all the exciting programming catered specifically for New Pro’s. You are cordially invited to the New Pros Welcome on Sunday, April 7th from 4:00-5:00pm. Meet and network with other New Professionals at WACE and learn more about the suggested programs at WACE with the New Pros Track to help you be more acquainted with the conference. There is even a New Pros Sneak Peek at the Exhibits Area on Monday, April 8th from 4:00-4:45pm. And you don’t want to miss the Night on the Town on Monday, April 8th from 6:00-9:00pm!! We will be seeing you shortly!

Check out more news and updates on our New Pros Facebook page by clicking here!

Go out there and Search! Connect! Share!


New Professionals Committee

2013-2014 Committee Recruitment

WACUHO 2013-2014 Committee recruitment has begun!

Interested Chairs (or Co-Chairs) should submit forms before April 1st. Greetings!! We are kicking off 2013-2014 committee and committee chair recruitment! If you are interested in being on a committee next year OR chairing a committee, click here to fill out the form. If you want more information on the different committees, there is a link on the volunteer form that will provide more information on each committee.

If you are interested in chairing or co-chairing a committee please keep in mind the following:

The exec board will start assigning chairs at WACE in April. Please fill out the form prior to April 1st to be considered for a chair or co-chair position. Please talk to your supervisor to make sure you have institutional support for being a chair or co-chair before filling out the form. Especially if you've never chaired a committee before, institutional support is crucial. If you have questions, please feel free to email me at!

Tyler Miller
WACUHO Vice President

WACUHO Completes Membership Climate Survey

This past winter, WACUHO completed a climate assessment of its membership. 152 members took the survey, a 19.4% response rate. We really appreciated the participation of our members, and we had three winners of the Target Gift Cards:

• Jacob Hanley from CSU Channel Islands
• Elizabeth Vincent from UC Santa Barbara
• Gerald Parham from UC Irvine

Details of the results will be shared at the Annual Conference and Exposition, but we wanted to share some highlights of “themes” observed in the results

• We meet the needs of our New Professionals and Residential Life staff very well
• Communication is something the Association needs to enhance. We have resources (such as conference calls, newsletters, etc), but not everyone is aware of them

o One idea is to bring back the old “Welcome Wagon” we used to give out to people joining our region that would list resources and contact information

• We need to work on ways to reach other departments within housing: Dining, Facilities, Summer Conferences, Administrative Services, Marketing, IT

o Doing this at the Annual Conference and throughout the year
o Revisit the Strategic Planning efforts

• We need to work on enhancing opportunities for mid-level managers
• We need to work with CHOs to provide more concrete opportunities for involvement
• We need to seek out ways to enhance the WACUHO experience outside the Annual Conference and Exposition

Overall, we really appreciate the feedback we received, and we hope this process will continue to develop our association to better meet the needs of our members.

If you are interested in digging deeper into our findings, please join us at the Annual Conference – we are expecting to have a roundtable session to process and discuss the results and look at some “next steps.” If you are unable to attend the conference, you may contact Tyler Miller at and he will send you a more detailed version of the results.

New Technology for WACUHO

We are enhancing the way we work at WACUHO!

My name is Jason M. Lu and I am the Senior Technology Coordinator for WACUHO. This year, the technology team on the Executive Committee has created new technology tools!

The first new tool is the brand new website! If you clicked the link for the 2013-2014 Election Website, you saw a preview of it! The new website officially rolls out at WACE! The best thing about the new website is that you can create your own amazing websites easily! It has an easy-to-use interface (from the good folks at so if you can write for a blog, you can create a fancy website!

A Wiki-style Leadership Manual is our second new online initiative. Located at you can now access all of the leadership manual in an easy-to-use, online, and searchable format.

The third new tool is Cubby! Cubby is an online synchronous file-sharing tool which will change the way we work on committees. Similar to Dropbox, Cubby will allow you to sync files that you are working on with any computer, as well as mobile devices. No more emailing other committee members a large excel file or a bunch of pictures, all you have to do is drop it into your shared Cubby.

Finally, do you have a website URL that you want to put on advertising, but the website has a very long link? We now have the ability to make shorter links with our own link shortening service,! This is our centralized way of maintaining and updating links so that marketing will always be up-to-date and easy to share. Want to tell someone what our committees are? Send them to They want to sign up for a committee? The link is Do you have your own link to maybe a survey through our SurveyMonkey account? Make it shorter by sending the request to Your technology team is hard at work trying to make your life easier!

If you want more information on how all this works, look for the session entitled “ UPGRADED” during session 4 of WACE. In the future, you will also see online videos on how to do all of these amazing things!

It’s an exciting time to be involved!

Jason M. Lu
WACUHO Senior Technology Coordinator

Tech Committee Survey

Greetings WACUHO members,

The WACUHO Tech Committee has been meeting throughout the year with the goal of bridging the worlds of WACUHO and IT. To help us with this goal we have created a short survey in order to provide us information on how to better serve the WACUHO community. If you could fill out this short survey (it should only take about 5 minutes) that would be awesome. Please feel free to check the box on the survey if you want to hear more updates and information from the Tech Committee. Finally, if you know anyone that is interested in serving as a member of the Tech Committee let us know (you do not have to be tech-savvy to join).

Here is the link to the survey:

WACUHO Technology Committee

Pacific Management Institute Postponed

It is with heavy hearts that we report this year's PMI is going to be postponed until June. We had thought it would serve as a good pre-conference opportunity unfortunately in the times of limited resources and with other conferences occurring around that same time it was not a good time for the Pacific Management Institute to occur. That does however bring the good news that all of you still have a wonderful opportunity to attend PMI 2013: Growing Your Middle Manager Network in mid- to late June! More details to come! In the meantime if you have questions please email Juls White at or Danny Hyche at

Keep up to date with PMI via facebook at

Juls White and Danny Hyche
Pacific Management Institute Co-Chairs


Hello, Aloha, Hola WACUHO Family,

The MALS are excited to be representing each and every single one of you in our prospective regions. Tiffany Taylor, Member-at-Large, North, Noah Kaloostian, Member-at-Large, Central and Mario Rodriguez, Member-at-Large, South, want to welcome ALL new professionals, new members, new institutions to the regions . We also want to take the time to congratulate ALL those in new roles for the regions!

We want to invite you all to get involved in WACUHO through our various committees and conference we have throughout the year. RAP’s are just around the corner, WTI, PMI and WACE just to name a few. Click here to explore the committees you can get involved with.

What's a MAL?

Who's my MAL?

Where is my MAL?

Are these questions keeping you up at night? Tossing and turning adding yet another acronym to an overpopulated funhouse of letters that no one can ever really remember is no fun. However if you're new to the region soon enough MAL can become another word for BFF!!!

Your Member-at-Large (or MAL for short) is your liaison to the larger association of WACUHO. If you have questions about upcoming conferences, renewing membership, involvement opportunities or simply interested in getting connected with other members in the field your MAL is the perfect resource for you. What's even better, there is a MAL located in your region: Mario Rodriguez serves the southern region, Noah Kaloostian, serves the central region and Tiffany Taylor for the northern region!

Mario Rodriguez, Noah Kaloostian and Tiffany Taylor
WACUHO Members-at-Large

Write for WAVES!


Thank you for taking the time to review the 2013 Pre-Conference edition of WAVES! We hope that you find the content in the newsletter informative, energizing and engaging! WAVES provides you a wonderful opportunity to communicate with the entire Association. Please consider submitting updates about your committees and your institutions! Submitting an article for WAVES can further your professional development or allow you to share a fresh perspective with the membership.

Additionally, WAVES is an outstanding way to recognize our colleagues who have served WACUHO and/or our field. We encourage you to consider submitting information regarding colleagues' accomplishments, retirements, transitions and in-memoriams.

The final WAVES submission deadline for the academic year is April 29, 2013!

Email article submissions to If you choose to include photos, it is helpful to attach them as high resolution files. You are also welcome to contact me to submit suggestions or feedback.

Looking forward to seeing many of you at WACE,

Kelly Cole
WACUHO Newsletter Editor

Affirmative Action Statement

WACUHO recognizes the benefits derived from the inclusion of diversity in the Association. Significant contributions are made by members from all areas of higher education and at every level of responsibility. The quality of perspective and experience shared by our members, inclusive of ethnicity, age, gender, religious preference, sexual orientation, or differing abilities, adds a dynamic that enriches the character of the Association. WACUHO encourages all to actively participate in its programs, events and activities.

Copyright © 2013 WACUHO. All rights reserved.