Monthly Archives: November 2013

WACE 2014 Pre-call for Programs Survey Results

ss waceAre you ready to start thinking about your presentation, panel discussion, or roundtable at the 2014 WACUHO Annual Conference and Exhibition? We think you should…

WACE 2014 Pre-call for Programs Survey Results

The Annual Conference Program Committee wants to express our sincere gratitude for the participation in our WACE 2014 Pre-call for Programs Survey. We wanted to share the compiled results with the membership in order to potentially pique your interest in submitting a program proposal for the conference and also to get you excited about attending the conference!

Respondent Statistics

We had a total of 72 respondents to our survey which was quite a good amount of feedback for us to digest! The breakdown of people answering the survey, by professional housing area of expertise was as follows:

  • 22% Administrative Services (business services, conference services, IT, etc.)
  • 24% Chief Housing Officers
  • 6%   Facility Operations (custodial, maintenance, grounds)
  • 42% Residential Life
  • 7%   Other

WACE Attendance

  • 88% of respondents indicated they have attended WACE in the past.
  • 70% of respondents were planning to attend WACE 2014; 24% were not sure if they were attending and only 7% were not attending. Most people who were unsure or who were not attending cited lack of budget or budget uncertainty.

Program Session Interest

Top topics/program sessions important to respondent’s professional development included:

  • Mental Health Issues in Residence Halls (identification, management, 5150, autistic students, etc.)
  • Applications/Contracts/Assignments Issues (technology, under and over occupancy management, contracts, roommate selection, no shows, software demonstrations)
  • Assessment
  • Budget and Financial Management
  • Chief Housing Officer Programs (round tables for CHO’s and with CHO’s, CHO expectations for new professionals, advice for new CHO’s, leveraging purchasing opportunities using the CSU’s, UC’s, etc., protection of housing resources in bad budget times, becoming a CHO)
  • Construction, Campus Planning and Renovation (trends, new construction, deferred maintenance)
  • Marketing Student Housing (general, using social media)
  • Facilities (management, roundtable, trends, custodial management, sustainability)
  • Resident Leadership Development and Residence Hall Associations
  • Living Learning Communities and Themed Living Communities
  • Mid-level Management (resources, development, roundtable)
  • Social Justice, Diversity, Multiculturalism (training for student staff, training for all housing staff)
  • Navigating Campus Politics
  • Staff Development, Supervision, and Engagement (new professionals, general)
  • Strategic Planning
  • Student Conduct (creative sanctions, alternatives, trends)
  • Family and Graduate Student Housing
  • Introduction to ‘Insert Department’ for Other Departments (facility operations, administrative/business services, residential life)
  • Professional Development (resume building, moving to a next step, transition out of housing to other higher education areas, marketing oneself, salary negotiations)
  • Personal Development (mindfulness and presence, work-life balance)
  • Customer Service (general, angry customers)
  • Technology (integration, automation of systems, creative uses)
  • Student Staff Selection and Training
  • Collaboration (student and academic affairs, within student affairs, between housing units, with campus business services)
  • Student Success and Retention (first generation, freshman, sophomores, lower SES, under-represented/under-prepared)
  • Housing Trends Roundtable (service animals, gender neutral housing, bed bugs, sustainability)
  • WACUHO History and Leadership

Panel Discussion Interest

Panel discussions that were of MOST interest to respondents included*:

  1. Chief Housing Officers Panel
  2. Mid-level Managers Panel
  3. Women’s Panel (panel of women to discuss leadership and balancing family and work)
  4. Chief Facilities Officer Panel
  5. Business/Administrative Services Staff Panel
  6. New Professionals Panel (panel of new professionals to discuss their perspectives for the rest of the association such as trends in higher education from a millennial perspective)
  7. Contracting Staff Panel
  8. Facilities Staff Panel
  9. Marketing Panel

*Topics listed are listed in order of popularity from the survey.

Roundtable Interest

Roundtable discussions that were of MOST interest to respondents included (in no particular order):

  • Chief Housing Officers Roundtable
  • Construction/Renovation/Capital Planning Roundtable
  • Hiring Best Practices Roundtable
  • Third Party Management Roundtable
  • Women in Housing Roundtable
  • Social Justice Work Roundtable
  • First and Second Year Programs Roundtable
  • Business/Administrative Services Roundtable
  • Technology Roundtable

Presenter Interest

59% of respondents indicated they would be interested in presenting at WACE 2014.

Greetings WACUHO Members!

ramona_hernandezI hope that this message finds you all well.  The 2013/14 Executive Committee brings a wealth of experience and perspective to our work and we’ve already made some great improvements to how we communicate.  I’m very excited about our updated WAVES newsletter format, and will use it in the future to provide brief updates regarding WACUHO business.

A major project our team is working on is cleaning up our membership database.  The first step is to forward the WAVES email to anyone at your institution who would like to receive WAVES, or needs to update your membership information.  Look for more info regarding this effort by January.

I’m always interested in hearing from our membership, so if you have any questions or concerns, suggestions or creative ideas, please let me know by emailing me at

I hope you all have a lovely Thanksgiving!

Ramona Hernandez
WACUHO President 2013/14
UC Davis Student Housing

Nothern wRAP up

Northern RAP 2013: Road Trip to California State University Chico took place on October 26, 2013. We had more than 415 attendees from 22 institutions hit the road bringing with them a lot of spirit and swag to show off their school pride. The conference focused on the different routes we take along our Res Life journey and overall was a great success.

The morning started off with our student keynote, Anna Guiles from Mills College giving an inspiring speech about her journey to become an RA. NRAP also had 65 program presentations to engage our para-professional staff and a professional track that allowed staff attendees to connect with other professionals in our region.

Our attendees also gave back to the Chico community. It took three trucks, one van, and 8 staff members from CSU Chico to deliver the bags of clothing donated to the Independent Living Program.

Spirit was also at an all time high. Delegations came in creative “road trip” inspired costumes and brought lively cheers to show off their spirit. Congratulations to University of San Francisco for bringing home the spirit stick!

The NRAP committee strived to make our conference more “green”. We limited conference swag we gave out to our attendees and also rewarded institutions with spirit points for creating swag from recycled or repurposed materials. One of our biggest changes was to utilize Guidebook instead of printing 400+ program booklets for the conference.

A huge thank you to our host institution CSU Chico for their support and dedication to Northern RAP. We can’t wait to see where NRAP will be next year. Email if you are interested in hosting NRAP 2014.

The Northern RAP Committee

Welcome to the new format for the WAVES Newsletter!

My name is Tom Burns and I am the new Newsletter Editor for 2013-2015. I am very excited to be able to help with the newsletter for the upcoming year and next. It is my hope to streamline the communications that are coming from WACUHO this year.  One of the first steps was to make the newsletter a little prettier when it is in your email, we wanted it “ready to read.”  If you remember the past you would get a link to view the pretty newsletter on the website which was created in Adobe Dreamweaver.  I do applaud the past newsletter editors for doing the work they did in Dreamweaver as well as the past editors who made it go to print!

Now we will be using a service called MailChimp, which I use with the front desk student assistant staff at CSUMB to communicate important changes and deadlines. This service not only allows you to create nice looking HTML emails but it also allows for some pretty cool analytics like who is opening the emails as well as clicking on the links. This is a free service that allows us to have a list of no more than 2,000 emails and we can send 12,000 emails out a month so that is a max of six emails a month we can send out to the association for free. If you are interested in learning more check out their website at

Since I will no longer have to be coding in Dreamweaver and Mailchimp is doing that for me, it will allow us to send out the newsletter monthly.  We are planning on getting the email out around the fifth of each month and the deadline for articles will be the first of each month.  If you have an article that is ready there is no need to wait until the first, just email it over to and I will prepare it for the next month’s newsletter.

You may be noticing that in the email, all the information is not in the email.  This is because we do not want to overload the email so people will get the information they need and if they want to read more, all they need to do is click on the link and it will take you to the WACUHO website, to the article where you can get the full details.  Also, once you are on the website you can peruse around and check out the other full articles without having to necessarily go back to the email.

Another way that we are looking to help communicate to the association is by being more active on twitter @wacuho as well as on the newly created Facebook page  The newsletter position will be overseeing the communications that goes out (with approval of the president) in order to streamline how information is sent out. And as far as the WACUHO Friends and Family group  nothing will change with that so if you have a question and want to ask that group for suggestions or advice that is a great tool for you to use.

Since we switched who is hosting the database for the emails we may have lost some people in the process so if you know anyone who did not get the email please forward them the email as well as this link ( so they can sign up themselves.

Now with all that said I hope you enjoy the new format and if you have any feedback or suggestions please let me know by sending an email to:


Tom Burns
WACUHO Newsletter Editor

New Professionals – Newsletter

Welcome WagonWelcome Wagon 2This year, the New Professionals Committee has exciting new things to bring to the region. In addition to the socials, awards, mentorship relationships, and conference activities you have come to know and love, the committee is taking on a new challenge.

We will be working to incorporate service to our New-to-the-Region professionals. So if you have been in the field for a while but have recently moved to the best region ever, welcome! The New Professionals Committee is for you too!

Use the below Link to download the New Professionals Committee’s News Letter the Welcome Wagon

Welcome Wagon (PDF)

Central wRAP Up

Central RAPThe 2013 Central RAP conference is now in the books and the weekend was a great success. On November 9, 2013, over 300 attendees made the trip to Cal Poly, San Luis Obispo, who graciously hosted the conference this year. Our theme was the Hunger Games: Catching Fire and on that Saturday the campus was set ablaze by the rapid sharing of ideas and experiences amongst para-professional and professional staff members from 15 different institutions in the Central California region. To open the conference, we had the pleasure of listening to Adam Serafin from Cal Poly, San Luis Obispo deliver a keynote presentation and during our closing ceremonies, we were honored to have two student keynotes, Chris Bombara and Milo Alfarero from CSU Channel Islands, give an inspiring speech.

Each school in attendance brought plenty of swag and spirit to share with others. In total, the attendees donated 1833 canned goods that were given to the SLO food bank for this year’s philanthropy. There were so many creative costumes and lively cheers throughout the day, but in the end, no school could match California Lutheran University, who brought the spirit stick back to their campus this year. When students weren’t cheering, they were attending some of the 39 programs offered at Central RAP as well as taking in the picturesque campus on tours of the residence halls and other parts of campus. Students connected with old friends and made new ones and at the end of the day they left inspired, educated and with the hope that the residents be ever in their favor!


The Central RAP Committee



WACE 2014 will be held at the stunning Embassy Suites Mandalay Bay Beach resort in Oxnard, California April 6-9, 2014.

As your Annual Conference Program Committee, it is our sincerest hope to garner program submissions from all areas of the profession of student housing: business services, facilities, and residential life. Our theme, SS WACE: Moving Forward Together symbolizes the desire to promote collaboration and understanding between our units and innovative forward thinking for the future of our profession. Whether this would be your first time presenting a workshop at a professional conference or you are a seasoned presenter, we are looking for everyone to give us your best proposals for the breakout workshop sessions that you can possibly muster!

The Call for Programs is now open and will close in mid-January, 2014.  You can submit your proposal at:

We would also like to encourage you to reach out to colleagues within other units in your department or at other universities, who would be able to share their expertise, but may not have WACE on their radar, and encourage them to submit a program proposal.

If you are looking for direction, you might consider focusing on one of these topics, which have come from the Programs Committee and the Pre-Call for Programs Survey, which many of you completed (thanks!).  Remember, these are not meant to limit the topics of presentations, just to provide a jumping off point.  We look forward to seeing where your creativity and passion take you in drafting your program proposals.

  • Applications/Contracts/Assignments Issues
  • Assessment
  • Budget and Financial Management
  • Chief Housing Officer Programs
  • Collaboration
  • Construction, Campus Planning and Renovation
  • Customer Service
  • Facilities
  • Family and Graduate Student Housing
  • Housing Trends
  • Living Learning Communities and Themed Living Communities
  • Marketing Student Housing
  • Mental Health Issues
  • Mid-level Management
  • Navigating Campus Politics
  • Personal Development
  • Professional Development
  • Resident Leadership Development and Residence Hall Associations
  • Social Justice, Diversity, Multiculturalism
  • Staff Development, Supervision, and Engagement
  • Strategic Planning
  • Student Conduct
  • Student Staff Selection and Training
  • Student Success and Retention
  • Technology
  • WACUHO History and Leadership

On behalf of the entire committee, we thank you in advance for submitting a program proposal and for contributing to this year’s conference. If you have a desire to look more fully at our Pre-call for Programs survey results, please feel free to contact either one of us.

Submitted by:

Melissa Giles and Jacques Zalma
WACE 2014 Annual Conference Program Committee Chairs



WACUHO Annual Conference and Exposition (WACE) 2014 will be held at the stunning Embassy Suites Mandalay Bay Beach resort in Oxnard, California April 6-9, 2014.

We are very excited to announce the line-up of keynote speakers for WACE 2014. Our subcommittee for keynote speakers worked very hard to choose a slate of speakers that are sure to appeal to all conference attendees.


Dr John TymitzDr. John Tymitz

John Tymitz is the past president of the Institute of Shipboard Education and is an emeritus member of the board.

Dr. Tymitz served as the Chief Executive Officer of the Institute for Shipboard Education until February, 2007. He served as a faculty member for Chapman College’s World Campus Afloat in 1972 and as the Associate Director of Operations from 1973-75.

In 1976 he was the co-founder of the Institute for Shipboard Education, serving as the Director of Administrative Affairs until 1984. In 1984 he was appointed Executive Director; in 1997 the Board of Directors changed his title to Chief Executive Officer.

He has sailed on 12 shipboard education voyages around the world serving as the Executive Dean and teaching a course on U.S. Diplomatic History. His teaching experience includes serving as an Assistant Professor of History at the University of Central Oklahoma and Oklahoma State University. He has his B.A. and M.A. from Southern Illinois University and received his Ph.D. in 1973 from Oklahoma State University.

Dr. Tymitz has traveled to over 75 countries in his extensive work in international education, including research in London, England on the influence England had on the U.S. – Mexican war.


Lee Mun WahLee Mun Wah

Lee Mun Wah is an internationally renowned Chinese American documentary filmmaker, author, poet, Asian folkteller, educator, community therapist and master diversity trainer. For more than 25 years he was a resource specialist and counselor in the San Francisco Unified School District. He later became a consultant to private schools, working with students that had severe learning and behavioral issues. Lee Mun Wah is now the Executive Director of Stirfry Seminars & Consulting, a diversity training company that provides educational tools and workshops on issues pertaining to cross-cultural communication and awareness, mindful facilitation, and conflict mediation techniques. Thousands of people from government and social service agencies, corporations and educational institutions have taken Lee Mun Wah’s workshops and partnered with Stirfry Seminars & Consulting on their diversity initiatives.

His first film, Stolen Ground, about the experience of Asian Americans, won honorable mention at the San Francisco International Film Festival, and his most famous film about racism, The Color of Fear, won the Gold Medal for Best Social Studies Documentary. Part Two of this film, Walking Each Other Home, won the Cindy Competition Silver Medal for Social Science. In 1995, Oprah Winfrey did a one-hour special on Lee Mun Wah’s life and work that was seen by over 15 million viewers internationally.

In 2005, Lee Mun Wah directed and produced the film, Last Chance for Eden, a three-part documentary on sexism and racism. His newest book, Let’s Get Real –What People of Color Can’t Say & Whites Won’t Ask, along with the film, If These Halls Could Talk, dealing with college students and their perspectives on race and racism, were both released in 2011.

It is Lee Mun Wah’s belief that we cannot wait until tomorrow for some charismatic leader to appear who will bring us all together. We each must take a stand and personally participate in this important journey of confronting our fears and beginning a conversation not only with those we love but also with those we have been taught to fear. We cannot continue being separate and unequal without there being a cost to each and every generation. Our survival and the very future of our children depend on all of us embracing our differences as well as our mutuality. If we can accomplish this in our lifetime, we can then look back and know that we have found a way to live together authentically and harmoniously, using and honoring all of our gifts and special contributions. To Lee Mun Wah, that is the true meaning of multiculturalism.

Wednesday, APRIL 9, 2014

Teri BumpTeri Bump

Vice President of University Relations & Student Development for American Campus Communities, the first publicly traded student housing REIT.

Teri presents nationally on university trends and issues and has delivered educational sessions at NASPA, ACUHO-I, NACUBO, NIRSA, ACPA, NACAS, NASAP, and APPA. Teri is a past ACUHO-I and ACPA Foundation Board trustee and currently serves on the NACAS Education Foundation Board. She has also written for the ACUHO-I Talking Stick, NACAS Journal, the NASPA Leadership Exchange and participated in ACUHO-I’s 21st Century Project.  In 2007 she was awarded the ACUHO-I Corporate Friend Award for service to the association and received the Business Partner of the Year Award for American Campus at the 2007 national NACAS conference and the 2010 ACPA Business Partner of the Year Award.

Prior to joining American Campus Communities in 1991, Teri served Boston University, Oberlin College, University of Illinois Champaign-Urbana, Texas Southern University, Alfred University and SUNY Oswego in student affairs. Teri received her bachelor’s degree in Sociology from SUNY Oswego, her master’s in College Student Development from Alfred University and completed post master’s work at Boston University in the Graduate School of Education.

Submitted by:       

Melissa Giles and Jacques Zalma, and the Annual Conference Program Committee Team

WACE 2014 Annual Conference Program Committee Chairs

EDA Updates – RAPs and Affirmative Action statement

RAP season has come to a close and those of us on the EDA Committee couldn’t be more pleased with how prominently equity and diversity issues were featured at each conference. Close to 100 brave students presented on diversity and social justice topics in a total of 45 excellent programs, each of which we were privileged to recognize before the regional delegations. This year we also issued an award to the Top EDA-Related Program at each RAP, as determined by attendee evaluations. We are encouraged by our students’ evident interest in improving the status quo in the region.

In other EDA news, we are currently working on a revision of the WACUHO Affirmative Action statement. As we continue to become aware of ever more identity groups, it is important for us to not just recognize them, but to embrace and celebrate them in our region: That is our vision for the revised statement, which we look forward to sharing with you someday soon. Keep an eye out for it.

Southern wRAP up

SRAP“SRAP Arcade: Powering Up to the Next Level of Leadership” took place on November 2, 2013 at Cal Poly Pomona. The conference focused on recognizing and appreciating geek and nerd culture with the hopes of encouraging student leaders to develop more inclusive communities. Overall, SRAP was a huge success with 360 student leaders and 43 professional staff members from 14 institutions attending. A very special thanks to Cal Poly Pomona for their dedication and amazing support with Southern RAP.

The day started off with a keynote speech from Emily Sandoval, Assistant Director for the Office for Residential Education at USC. Sandoval has a passion for combining geekdom with higher education and residential life, and inspired attendees to focus on their powers.

SRAP 2013 saw many quality programs, with a total of 36 active programs and 55 passive programs. Additionally, SRAP hosted a professional’s track that allowed advisors to learn and network while their delegations were partaking in other components of the conference.

It was a very close race for all the different awards, with each and every institutions putting their very best into SRAP. Congratulations to all the 2013 Award Winners:

Institutional Spirit Award/Spirit Stick: University of La Verne

Philanthropy Award: Cal Poly Pomona

Best Video: Chapman University

Best Nametag: University of California, Irvine

Top Program: Fear Factor by: Leilani Schelstrate, Megan Garcia, Jennifer Ramirez, & Garrett Gibson from Cal Poly Pomona

One of the major changes to SRAP 2013 was the “Choose Your Adventure” session. As a committee, we reviewed feedback from previous SRAPs, and noticed a lack of enthusiasm for roundtables. To solve this, we thought of a fun way to keep students engaged in the conference and keep the energy high. With the help of the host institution, we moved forward with “Choose Your Adventure” which was a way to share the resources of Cal Poly Pomona while encouraging students to network with one another. This session consisted of the Games Room which had several pool tables, ping pong, air hockey, 5 X-boxes, and, of course, an ARCADE! All free of cost to the attendees. But wait, there’s more! “Choose Your Adventure” also allowed students to select between activities that included: a campus tour, tea in the rose garden and a chance to interact with Cal Poly’s famous Arabian Horses. The students had a fantastic time interacting with other delegations while enjoying these activities.

The most heartwarming part of the SRAP Arcade was our journey to provide the donations to our philanthropy of choice; The Boy’s and Girl’s Club of Pomona Valley. When we arrived, a student asked “Are you selling all this?”, which we happily responded, “No, this is all for you!” The look on this child’s face was priceless. This truly reminds us of why we do what we do. In total the combined delegations donated 3,985 items and $1,400 to the Boys and Girls Club of Pomona Valley. This really took SRAP to the NEXT LEVEL! (pun intended)

Overall, SRAP Arcade provided students with the EXP to get them to the next stage. We hoped to recharge their battery and max out their creativity stat. They worked on co-op missions throughout the day to beat their top scores. Wii came to the realization that in this call of duty we should not brawl or melee, but transform together into true league of legends.

Thank you and game on!


The SRAP Committee