Monthly Archives: March 2015

Final Draft of the Strategic Plan

On behalf of the WACUHO Strategic Planning Task Force, we would like to present the final draft of the Strategic Plan to the membership.  It is available for download on the WACUHO website.  We would ask you to please read this plan prior to the business meeting as we will not be going through it line by line.  As this is a living document, any additional feedback will be taken under advisement and will be incorporated into the action plan that will be developed once the Strategic Plan is passed.  If you have further questions or comments, feel free to contact Tyler Miller, chair of the Strategic Planning Task Force at

We will also be having two sessions at the Annual Conference and Exposition to answer any questions you may have – in Session 1 (Monday 10am) and Session 4 (Monday 3:45pm) both in San Carlos room 1.

strategic plan – final draft

WACUHO Salutes Our Corporate Partners

WACUHO Corporate Partners are an integral part of our organization. Corporate Partners provide financial support, serve on WACUHO committees, and help produce quality programs. They also partner with us on our campuses to assist in providing superior services and experiences to students. Our Corporate Partners are contributing over $55,000 to WACUHO this year. This financial support is critical to the success of many of our programs and events. Their contributions support the RAPS, the Annual Conference and Exposition, other Association events, and the general fund of the Association. Please visit the 2015 Corporate Partners’ booths during the Annual Conference and thank them for their support.


Collegiate Concepts, Inc.
Mark Davidson, President
(888) 929-0806,
MicroFridge Rental/Sales/Leasing programs

Foliot Furniture
William Grant, District Manager
(450) 565-9166,
Foliot is dedicated to providing quality furniture to the hospitality and educational communities. Over two decades of experience in manufacturing and 500,000 furnished rooms throughout North America clearly demonstrates our insight and expertise.

Southwest Contract
Lee Thompson, Jr., VP Sales/Marketing
(254) 742-0061,
A family owned supplier of furnishings for residence halls, suites, and apartments.

WASH Multifamily Laundry Systems
Neeraj Sharma, District Sales Manager
(510) 427-4833,
WASH is a leader in technology-advanced, eco-friendly laundry room operations. Its “best-in-class” facilities management services can be found at apartment properties, condos, college and university residence halls, military bases and other multi-housing locations. More than 5 million people do their weekly laundry at a WASH facility. WASH is a privately held company founded in 1947 and based in El Segundo, Calif. and operating in 15 U.S. states and all Canadian provinces.


ASI Campus Laundry Solutions
Jill Young, Regional Sales Manager
(832) 877-8593,
ASI/MacGray Laundry Solutions has over 118,000 machines in service at college and university campuses though out the United States. We service over 1,300 accounts. ASI/MacGray will customize our proposal to fit your needs exclusively and use our patented technology, online monitoring and payment system. Credit/debit, smart card, coin, machines run free – we can manage and service for you. References provided. Please call or email Jill Young at 832-877-8593, Let our prompt service make your residents happy.

Bed Bandits
Patrick Turner, Co-Founder
(707) 367-4020,
At Bed Bandits we are all about Quality: Improving people’s quality of life through quality products. Every time we sell three mattress toppers, we will donate one to someone in need. One day at a time, through one mattress at a time, improving each night.

DCI, Inc.
Amos Kober, Vice President
(800) 552-8286,
DCI has been a family owned, fully integrated, American furniture manufacturing company for more than 30 years.  We make high quality, extremely durable furniture in the most sustainable and socially responsible way. Our designs incorporate customer-focused solutions that aim to meet the evolving furniture needs of today’s student living environment.

Lisa Farrell, Key Account Leader
(800) 637-7567,
MicroFridge® offers the total solution. Whether you’re looking for a sleek contemporary combination appliance, a compact single door refrigerator, a basic microwave, or a commercial grade refrigerator or freezer, we have what you need.

RT London
Greg Thomas
(805) 636-8735,
With innovative design, ingenious flexibility, custom capabilities and outstanding durability, RT London’s extensive collection of room and lounge solutions, seating, and tables is the best value for residence halls. Made in America, RT London products stand up to rigorous use and most are backed by a 25-year warranty.

Thurston Manufacturing
Kris Benson, VP Sales
(210) 227-4747,
Thurston Manufacturing offers expertly crafted furniture. We are the solution for all your furniture needs, whether you are looking for solid wood furniture with flexible design or durable steel furniture contact Thurston Manufacturing now and speak to one of our experts on how we can help. Call 1-800-624-9101 now! All our furniture is proudly “Made in America” For more about our product visit or our sister company


A-1 Textiles
Bonne McCarty, Sales
(800) 351-1819 ex. 113,

Adirondack Solutions
Jason Gross, National Sales Director
(908) 725-8869,

Julia Wetzel, Event Coordinator
(703) 322-8627,

Ecologic Furniture
Jennifer Kryger
(847) 234-5855,

eRezLife Software Inc.
Chad Elliott, Marketing & Sales
(613) 680-1450,

Bill LaPatra, Partner
(206) 623-3344,

On Campus Marketing
Angela Powell, PR Manager
(609) 771-0005,

Restex Superior Sleep Solutions
Victoria Hunt, Program Manager CS
(877) 350-0208,

StarRez, Inc.
Joe Lindwall
(415) 246-2871,


American Campus Communities
Teri Bump, Vice President of University Relations & Student Development
(512) 826-8235,

College Products
Denny Sanford / Jordan Black
(712) 948-3250,

Integra Seating
Andi Cross, Business Development Manager
(800) 235-0234,

Micro 101
Choyce Bostian, National Sales Director
(866) 392-5808,

Off Campus Housing 101
Richard Brown, President
(250) 862-9850

Resch + Froehlich Consulting
Phil Resch/Clyde Froehlich
(805) 617-5023/(530) 902-2859,

John Wirfs, Associate
(213) 542-1320,

University Laundry
Mike Trozzo
(888) 590-9274,

Pre-WACE Webinar

Is this your first WACE conference or have you not been to WACE in a while?   The New Professionals Committee invites you to join our Pre-WACE webinar!  On Monday, March 23 at 1pm, you can join us live at –

We will be going over attire, traditions, choosing program sessions, and things that you should not miss.  We’ll see you in the Webinar!w

BANGO, DANGO…Here comes WANGO!!!!!!!!!!!

Are you excited about WACUHO? Well, in addition to the programs, keynote, breaking bread together, case study competition, wellness breaks, fun times at the hospitality suite and more – there is the one, and only, EXHIBITS and DISPLAYS.

Yes, once again on Tuesday morning, WACE will have some uninterrupted time with our Exhibitors. Whatever our needs within our housing program, you will be able to find WACUHO Friendly vendors, many of whom are our Corporate Partners. Our exhibitors are here to get to know you, share their products and services, and enjoy the WACUHO Family spirit.

Regardless of whether you authorize purchases or not, Exhibitors are eager to meet and greet with you. They are not here just to sell; they are here to share in the enthusiasm of our collective work. In your role, you may actually have more influence than you think about purchases – share enthusiastically with your boss or colleagues about what you see and learn from our exhibitors! And remember, you may hold the position sooner than later where you call the shots for purchasesJ

And yes, WANGO will be back and given that Seppy can’t be eligible, you may have a chance at winning.

See you soon,

Andy and Seppy
Co-Chairs, Exhibits and Displays, WACE
AKA, has been WACUHO Presidents

WACE Program Updates

The 2015 Annual Conference Program Committee is pleased to offer nine program sessions, which will feature a variety of presentations, roundtables and workshops geared for professionals at all levels and in all housing functional areas.  In addition, you’ll have an opportunity to connect with colleagues around some of the most important topics of the day at Sunday nights Equity and Diversity Awareness dessert roundtable discussions.  The full conference schedule can be viewed at

The 2015 conference will feature excellent speakers and programs.  The conference will kick off with Monday’s keynote is Dr. Alia Crum.  Dr. Crum’s research focuses on how changes in subjective mindsets—the lenses through which information is perceived, organized, and interpreted—can alter objective reality through behavioral, psychological, and physiological mechanisms.  You can watch one of her TEDx talks at

Our last keynote, Lee Holden, internationally-known QiGong expert, will close the conference with a focus on carrying healthy life practices into our everyday lives.  Our goal is that you’ll leave WACE 2015 refreshed, renewed and ready to try new things, use new knowledge, and apply new skills you’ve gained through the various conference experiences.

The Program Committee wishes to thank everyone who submitted a program proposal!  Approximately 80 proposals were submitted, which shows WACUHO members’ deep commitment to the success of the conference and organization.

The 2015 Annual Conference Program Committee:

Jesse Andrews
Sonoma State University

Erin Boele
Fresno State University

Mark Brice
California State University, Chico

Derek DeMarco
University of California, Santa Cruz

Lynda Dorset
Stanford University

Katie Knoll
University of California, San Diego

Antonio Quezada
California State Polytechnic University, Pomona

Joanne Song
University of California, Santa Barbara

Laura Turner-Essel
University of California, Santa Cruz

Christopher Young
California State University, Chico

Martin Castillo – Co-chair
California State University, East Bay

Tim Trevan – Co-Chair
California State University, Northridge

EDA WACE Updates

The Equity and Diversity Awareness (EDA) Committee  will certainly be present at WACE!  Please join us for the following:

Desserts Social!

After opening banquet on Sunday, we are hosting five different Desserts Socials.  Each room will have a different topic to discuss (over delicious desserts, of course) on an individual, institutional, and international scope.  This is an opportunity to get those conversational juices flowing at the beginning of WACE and delve into realities that affect us all in WACUHO.  Topics include:

  • The Do’s and Don’ts of Diversity Education
  • Inspiring, Engaging, and Retaining Student Staff of Color
  • Best Practices and Bias-Related Incidents: Black Lives Matter
  • Microaggressions in Our Communities
  • Gender Roles in the Workplace


We’ll also provide five identity-based roundtable venues for individuals not attending the Business Meeting to share stories, experiences, advice, and ideas in a safer space.  Join us during Program Session 8 at the following Roundtables:

  • Balancing Work and Family (co-sponsored by Women of WACUHO)
  • The Role of the Student Affairs Professional in the Spiritual Development of Students (co-sponsored by Religion and Spirituality
  • Mindfulness of Privilege
  • Persons of Color in Student Affairs
  • LGBT(…)

EDA-Certified Programs!

Look for a special note indicating which programs our committee has determined support and embrace WACUHO’s Inclusivity Statement and Agreement as well as the mission of the EDA Committee.

New Professionals Case Study: What Would YOU Do?

You are the Associate Director of Residence Life at a private mid-size institution. A Resident Advisor shares concerns that her Residence Hall Director doesn’t like her and that the RHD shows favoritism toward other RAs on staff. This is causing her a lot of stress. The next day, you witness a Complex Directors (the person who supervises RHDs) treating one of the new Complex Directors as if he did not know how to do his job. Having just attended a session on Workplace Bullying, you wonder if that is happening within your department and ponder what you need to do about it.

As the Associate Director, what would you do? Come explore a real world scenario experienced by seasoned professionals and discuss how you would respond to critical and ethical issues at the New Professionals Case Study Competition!

Now in its 12th year, this friendly competition tests your critical thinking skills and exercises your theoretical and practical knowledge. Teams of 1-3 new professionals (0-3 years in the profession) should attend the New Professionals/First Time Attendee Orientation on Sunday, March 29th at 4pm to sign up and receive the scenario. Presentations will be made during Program Sessions 3 & 4 on Monday.

For more information prior to WACE, Details, please contact the Case Study Coordinators, Alex Belisario ( and Emily Sandoval (


WACE is right around the corner and we couldn’t be more excited! Below are a few tips to help you get prepared.   If you have any questions or would like additional information, don’t hesitate to ask via email to

Looking forward to seeing you in Monterey!

-Kelsey Stone and Adrianne Waite, on behalf of the WACE Host Committee

Packing Tips

WACE is a more casual environment than many other student affairs conferences. Most attendee attire tends to range from casual to business casual.

Pack for the weather by dressing in layers! The average temperatures in late March in Monterey range from 50 to 68. We will have some outdoor programming so you may need sunglasses/sunscreen and a jacket.

Specific clothing Items to pack

  • Items from your institution or alma mater for Sunday’s College Night Opening Dinner
  • Semi-formal attire for the Grand Banquet on Tuesday
  • Running shoes/gear for the Wednesday morning 5k Fun Run/Walk
  • Bathing suit/beach attire

We will be near the historic downtown area and steps away from the coastline and the Wharf, so bring your walking shoes!

Use Your Tech Savvy to be More Sustainable

The conference website can be found at and includes a host of information to help you prepare for and enjoy WACE 2015. Here you will find the conference schedule and tips for making the most of your experience. There is also information about transportation, our lovely accommodations, and fun things to do in Monterey.

During the conference, the schedule will be available on Guidebook. Download the free Guidebook app and WACE’s program booklet ahead of time to prepare and create your own schedule [when?]Guidebook will be available for attendees to easily view the schedule, maps, conference details, and exhibitor information, as well as create your own personal schedule to guide you through the conference. We will update conference details in real time, so you’ll always have the latest and greatest information. You can download Guidebook for your phone or tablet (search Guidebook in your app store), or use the mobile site on other devices at Limited hard copies of the program booklet will also be available at check-in.

WACE is a tech-friendly conference with updates appearing throughout the conference on Facebook, Instagram, and Twitter. If you use any of these platforms, make sure to bring your devices (tablet, phone, laptop) with you. #WACE2015!

Don’t forget to pack your chargers! If you’re sharing a room, consider bringing a power strip to increase the outlets available so everyone can get charged up.

Keep on Hand

Make the most of your experience and stay comfortable, keeping following items with you throughout the day for handy access:

  • Business Cards – more than you think you need!
  • Name tag swag – many folks bring stickers/pins with them to decorate their conference name tags (such as pins from alma maters, other professional associations, etc.)
  • Water bottle
  • Pens/notebook

First Time Attendees and New Professionals General WACE Tips & Things to Know

If this is your first WACE, or if you are a new professional, we have tips to help you prepare for the conference. Check out our attendee tips on the conference website! There are good reminders for seasoned pros as well. Definitely plan to arrive in time to attend the new pros/first-time attendee reception on Sunday at 4pm.

Helpful Conference Tips

  • The theme of WACE is mindfulness– make sure you are thoughtful throughout the conference, and you must be present physically and mentally to have an amazing experience!
  • Reach out and meet new people during the conference. WACE is a great place to network with people in the region.
  • Make sure you bring lots of business cards to share. This is especially important for grad students and new pros.
  • Consider volunteering at the conference:
  • Make your presence at the Exhibits Hall – there are tons of opportunities to meet vendors and win FREE stuff!

What is WACE After Dark?

WACE After Dark provides an intimate opportunity for participants to celebrate and highlight their individual passions by sharing them with the group. Come share your story and connect with others that might have the same passion.

What is Night on the Town?

The Night on the Town is an opportunity for participants to connect with the local scene by venturing out and having dinner on the town with new and/or old friends.

Substance Abuse Committee/ Interview with a Counselor

Here is a College Counselor’s perspective on what we do in residence life, what we can do better and what are the new trends when dealing with alcohol and drugs on campus.

Dr. Brad Hess is the Director of the Counseling department at Marymount California University. He shared with us that partnership is key in the education, prevention and intervention of students who may abuse substances.

During Dr. Hess’s interview he wanted to make one thing clear: Residence Life staff is the counseling department’s eyes, ears, hands and feet. He said that when a res life team is well trained and effective, it makes the counselor center’s job easier. In residence life, I’m sure we can all agree that we feel the same way about the work our counselors do with students.

What he wants us to know:

He does not want counseling to be seen as punishment and encourages us to watch our wording and explanations when we reason with students as to why they should attend counseling. In the judicial process if a student is sanctioned to counseling, it is important for them to know that getting a referral is not a bad thing. Many students are open to the idea of counseling but International students or non- traditional students, first generation students or students with processing disorders may have a harder time debunking the myths about counseling.

What are some new trends?

Dr. Hess of course shared that marijuana was prevalent but it is not a trend but rather here to stay. He shared that prescription drugs and marijuana do not hold a stigma and are viewed as more socially acceptable. Positively, Dr. Hess noted that students are beginning to avoid drugs like meth and heroin because students have seen the affects of those.

Does programming really help?

Dr. Hess says that programs can be a great prevention reinforcement method for students that already do not plan on using. Traditionally a student will not avoid using because of a program but programs serve as strong enforcement and educational tools.

What other tools can faculty and staff use?

Correct Student Misperceptions Our research clearly shows that students have many misperceptions concerning the role of alcohol use in the lives of other students. Students consistently overestimate the amount of alcohol their peers consume, including frequency of consumption, participation in at-risk drinking (i.e.,drinking games), and the frequency of negative consequences (i.e., missing classes, hangovers). You can make a significant impact by being knowledgeable about actual alcohol use statistics and avoiding statements that might reinforce these misperceptions.
Make a Comment, Or Don’t Monitor personal language and examples to avoid promoting alcohol abuse.
Take Advantage of Teachable Moments Use serious situations as teachable moments. When alcohol-related events occur in the media or discussions come up in the classroom, take the opportunity to discuss alcohol. For example, discuss appropriate behavior, balancing social and academic life, the effects of alcohol use on academic performance, or challenge misperceptions concerning the role of alcohol in campus life.
Take a Few Minutes in Class By being vocal about alcohol issues, faculty can play an important role in raising awareness. Faculty can use opportunities such as current events and upcoming campus events to speak out about alcohol issues as they relate to class topics, student conduct, and academics.
Bring it Up During Advising Advising activities present an excellent opportunity to address alcohol related issues. Bring up the issue of alcohol use with your advisees and determine if alcohol may be having a negative impact on their academic performance.
Make a Referral Too often, students in trouble do not ask for help directly, but faculty and some staff members are in a unique positions to offer help in the way of a referral to assessment or counseling services. Close contact between faculty/staff and students may be used as a vehicle for identification and referral of students with alcohol problems to appropriate services on campus or in the community.

*Chart is from North Dakota State University, Alcohol info for Staff & Faculty.

The Wacuho Substance Abuse Committee would like to hear your tips or comments on education, prevention and intervention. Reach out to Erin Martinez at or Scott Hoffman at

Creative and Considerate Cross-Campus Collaboration

By: Venessa Griffith
Coordinator of Residential Education
California State University, Channel Islands


Students and faculty eating lunch together at our 2015 mixer


As a full time professional co-leading the Academic Support Resources initiative in Housing and Residential Education (HRE) at California State University, Channel Islands (CI), one of the more challenging endeavors I have come across has been making connections with and engaging faculty in co-curricular programs and activities. Inherently this is a challenge, due to differing priorities and responsibilities of each campus area which ultimately can sometimes prevent or inhibit collaborative efforts. What I have found to be particularly efficacious in communicating with campus partners is putting in extra effort and intentionality. Research suggests that when attempting to collaborate with academic affairs partners, it is important to first focus on understanding the efforts and priorities of each area and to then invest time in building relationships with potential collaborators (Foxx, 2013). While there are a number of factors that go into successful collaborations, the CI HRE team has found it helpful to get creative with our outreach. One way we have achieved this is through hosting an annual faculty/staff and student mixer.

Faculty and staff being led on a tour of housing by our Resident Assistant, Rachel Wess

Faculty and staff being led on a tour of housing by our Resident Assistant, Rachel Wess

The aspiration with these mixers is to get faculty and staff to come to housing and to talk with our students and HRE staff about how we can assist in their current efforts while also engendering opportunities for co-curricular student learning and development. The mixers begin with a free lunch or refreshments and then proceed with an offering of tours of our housing amenities to any interested faculty and staff. Our goal with this itinerary is to one, thank our faculty for their positive impact on our students; two, create a space where proactive and open conversation between students, faculty and staff can occur; and three, to showcase our housing amenities to faculty and staff to see if our facilities and/or programs and activities may be advantageous to our guest’s current efforts. In short, it is our hope that this event communicates to our faculty and staff that we are excited and ready to collaborate.

Residents and Dr. Rodarte at an educational event called “Food for Thought,” regarding tools for having difficult conversations around difference, diversity and inclusion.

Residents and Dr. Rodarte at an educational event called “Food for Thought,” regarding tools for having difficult conversations around difference, diversity and inclusion.

A few of the collaborations that are already taking place between HRE and faculty and campus staff include educational events (organized both by our resident assistants (RAs) and professional staff); study sessions and end of the semester celebrations in our event planning spaces; and our First Year Experience living-learning community (LLC), which is in its first year of operation. We are confident that the connections made at our mixers have inspired new collaborations and partnerships across campus. We have received significant feedback that suggests that our mixers are beneficial on many levels. We know that they afford unique experiences for our students, create new and exciting potential for collaborative efforts, and have generated other unanticipated advantages.

Isabel Fong, one of our RAs believes that the mixer this year was “a great success and [that] both faculty and students were able to engage with one another.” Another RA, Rachel Wess, reflected on how both mixers we have hosted have assisted with interactions between students and faculty outside of the traditional classroom setting. “Through this event [the faculty] were able to see into some of their student’s lives,” and that Rachel and her peers, “as students, were able to talk to professors and meet new faculty that [they] may not have known beforehand.” Rachel went on to share that she believes these events to be “important because not only are you able to network, but you can also get to know [the faculty] on a more personal level.” Yet another RA, Catalina Ramirez, stated that she was positively impacted by the event because she “learned that one professor spoke 6 different languages fluently and read 3 fluently. Also [she] was able to get information that next academic school year CI will be offering French for the first time.”

Executive Director of Housing and Residential Education discusses potential collaborations with Student Affairs staff.

Housing and Residential Education discusses potential collaborations with Student Affairs staff

Aside from our students, many of our Division of Student Affairs staff members have attended our mixers and have shared that they were very impressed and are now interested in collaborating with HRE. One interaction specifically included planning with our Career Development Services (CDS) area to collaborate directly with our HRE Academic Support Resources initiative to increase career development related activities and events in housing. Amanda Carpenter, the Assistant Director for CDS, stated that she felt our mixer presented a great opportunity for her to interact with faculty that she had never met before. Dr. Carpenter also appreciated the tour of housing, as she was able to see for the first time the amenities that we offer to our residential students. We at HRE are very excited to see how our partnership with CDS will grow and develop.

In addition to the great connections we made with staff, we were also able to gather interest and additional potential investments from faculty and staff for the three new living-learning communities we will be establishing in HRE next year: Outdoor Adventures (which will be a collaboration with Campus Recreation), Healthy Lifestyles (which will be a substance free community created and sustained with collaboration from Counseling and Psychological Services and Student Health Services) and finally the Student Undergraduate Research Fellows (or SURF) community (which will be a research based initiative to get our first year students engaged in opportunities for internships and research early on in their educational experience). Beyond our projected plans, we even had one faculty member discuss the possibility of creating yet another LLC revolving around Literature and a very popular class that he teaches, called “Literature and Baseball” that continuously has been over-enrolled, with a waitlist of at least 40 students. We are very excited to explore the possibility of expanding on this expressed interest in future collaboration.

Lastly, this event also brought about unexpected suggestions and feedback. In email communication from one of our faculty members who attended that event, we were given a recommendation for possible cosmetic changes to an event planning space that we use regularly, called the G1 Lounge. In the room there are 4 pillars that support the structure of the room and at CI, our mission statement revolves around what we know as our 4 pillars of integrative approaches; experiential and service learning; international perspectives; and multicultural perspectives. Our faculty partner shared that it would be a great idea to tie our four CI pillars into the design of the room, so as to familiarize our students more with the goals and aims of our institution. Furthermore, we received great feedback on how to improve our mixer events in the future. Our attendees would like to see more student interaction (beyond our student leaders), clear and consistent follow-up with connections made and more marketing materials that can assist interested parties in connecting with HRE beyond our mixers. Overall, we are very happy with what we have gained from our mixers thus far and are eager to see how we can improve and grow our efforts to creatively and considerately establish working relationships across our campus.


Foxx, K.W. (2013). Student affairs partnering with academic affairs (SAPAA): Three critical issues to consider when partnering with academic affairs. Synergy: Student affairs partnering with academic affairs, October 2013 edition, 3-5.